Responsible Gaming

Our approach to responsible gambling

Responsible gambling means keeping gambling within safe and manageable boundaries. It involves making informed decisions, understanding that every wager carries a risk of loss and recognising when gambling may be becoming difficult to control. Greenspin Casino provides this information to help players make considered choices and access appropriate safeguards.

Gambling should never be treated as a source of income, a solution to debt or a way to recover money that has already been lost. Outcomes are uncertain, and no strategy can guarantee a win. The amount you spend should be an entertainment expense that does not affect your ability to pay for essentials, meet financial commitments or support the people who depend on you.

Gambling at Greenspin Casino is intended for adults aged 18 or over, subject to applicable Australian law. Minors should not access gambling services or payment methods. Parents, carers and account holders should take reasonable steps to keep devices, passwords and financial information secure.

Simple principles for safer play

• Only gamble with money set aside for leisure after essential expenses have been paid.
• Decide how much time and money you can spend before you start playing.
• Keep a record of your gambling activity so you can review your spending and time.
• Never chase losses or increase your stakes to try to win back money.
• Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or under financial pressure.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Treat wins as part of the chance involved in gambling, rather than as regular income.
• Take regular breaks and maintain other interests, activities and relationships.

Before starting a session, consider whether gambling fits comfortably within your current circumstances. If you are worried about bills, employment, relationships, health or other personal matters, gambling may add to that pressure rather than relieve it. Taking a pause and speaking with someone you trust can help you make a decision without acting on impulse.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and some people may not recognise the effect on their wellbeing until gambling has caused financial, emotional or relationship difficulties. Being aware of changes in your behaviour can help you act early.

Consider taking a break and seeking support if you notice any of the following signs:

• You spend more time or money gambling than you originally intended.
• You feel restless, irritable or preoccupied when you are not gambling.
• You repeatedly try to stop, cut back or control your gambling but find it difficult.
• You chase losses by placing more bets or playing for longer.
• You hide, minimise or give misleading information about your gambling.
• You borrow money, miss payments or use funds set aside for bills and essentials.
• You gamble to escape stress, sadness, loneliness, boredom or other difficult feelings.
• Gambling affects your work, study, sleep, health or relationships.
• You experience guilt, anxiety or distress after gambling but continue to play.
• You think about gambling frequently or plan other activities around it.

One sign does not necessarily mean that you have a gambling problem, but it is a reason to pause and review your habits. If several signs apply to you, consider stopping play, using available account controls and speaking with a qualified gambling support service. You do not need to wait until a situation becomes serious before asking for help.

Protecting your wellbeing

Gambling can be more risky when it is used to manage emotional distress or financial difficulty. If you are feeling overwhelmed, focus first on your immediate wellbeing and speak with someone you trust. In an emergency or if you believe you may harm yourself or another person, contact the appropriate emergency service in your area.

Pay attention to how gambling makes you feel before, during and after play. Feeling pressured to continue, becoming upset about losses or finding it difficult to think about anything else can indicate that a pause is needed. A calm review of your activity can help you decide whether limits, a temporary break or longer-term support would be appropriate.

Safer gambling tools and personal limits

Personal limits can help you stay aware of your gambling and prevent decisions made in the moment from exceeding your plan. Depending on the features available to you, you may be able to set controls for deposits, spending, losses, session time or account access. Review the options shown in your account and choose limits that reflect your actual budget, not an amount you hope to win.

Before you play

1. Set a fixed entertainment budget for the relevant period.
2. Decide how long your session will last and schedule breaks.
3. Make sure bills, rent, food, transport, debt repayments and other essential costs are covered.
4. Choose a limit that you can accept losing in full.
5. Tell a trusted person about the limits you have set if accountability would help.

During and after a session

• Check how much time and money you have used rather than relying on memory.
• Stop when your planned limit or session time is reached.
• Do not raise a limit because you are losing or because you have recently won.
• Leave the game if you feel frustrated, pressured or unable to make a calm decision.
• Review your activity regularly and adjust your habits if gambling is taking more time or money than planned.

Limits are most effective when they are realistic and respected. They should not be viewed as a guarantee that gambling will remain safe. If you are regularly reaching your limits, changing them to continue playing or finding ways around them, a complete break from gambling may be more appropriate.

Account tools are intended to support your decisions, but they cannot remove every risk associated with gambling. Use them before you begin playing and review them regularly. If you are unsure which setting is suitable, choose a more protective option and consider asking a support service for guidance.

Taking a break or closing access

A temporary break can give you time to consider your gambling without the pressure of an active session. If you feel that you need to stop, use the responsible gambling or account settings available on the site. Select the period that best reflects your needs and do not attempt to bypass a restriction once it has been applied.

If a short break is not enough, consider a longer self-exclusion or account closure. Self-exclusion is a voluntary restriction designed to prevent access for a chosen period or until any required review has taken place. The process, available periods and reactivation conditions may depend on the service and applicable requirements. Read the information shown before confirming your request.

When requesting a break

• Choose a restriction that gives you meaningful time away from gambling.
• Remove saved payment methods and gambling applications where practical.
• Tell a trusted friend or family member that you are taking a break.
• Avoid replacing one gambling activity with another if your goal is to regain control.
• Seek professional support if you are worried about returning to gambling.
• Follow any applicable national, state or territory self-exclusion arrangements available to you.

A break or self-exclusion may not remove financial obligations that already exist. Review your account information and applicable terms for details about unsettled activity, and seek independent financial advice if gambling has affected your finances. Do not open or use another account to avoid a restriction.

If another person asks you to help them avoid a restriction, do not provide access to your account, payment method or device. Account sharing can create security and financial risks and may undermine the safeguards that have been put in place. Encourage the person to seek appropriate professional assistance instead.

Getting help and support

Asking for help is a practical step, not a failure. Gambling support services in Australia can provide confidential information, counselling and guidance about financial, emotional and relationship concerns. You can seek support for yourself or for someone else whose gambling is affecting you.

Consider speaking with a qualified counsellor, your doctor, a financial counsellor or a trusted person. You can also look for official gambling support services available in your state or territory and national self-exclusion resources where applicable. These services can explain the options available to you and help you create a plan that suits your circumstances.

If you are concerned about another person

You cannot control another adult's gambling, but you can set boundaries that protect your own wellbeing and finances. Avoid lending money to support gambling, do not cover up gambling-related problems and consider seeking advice before discussing the issue. Choose a calm time to explain what you have observed, use non-judgemental language and encourage the person to speak with a professional service.

If gambling has caused arguments, secrecy or financial pressure in your household, focus on practical steps. Keep important funds and documents secure, review shared financial commitments and seek independent advice where necessary. Support should be available for affected family members as well as for the person who is gambling.

For questions about the responsible gambling options available through Greenspin Casino, review the account and help information provided on the website. If you have concerns about your gambling, use the available controls immediately and seek independent support. This page provides general information and does not replace professional medical, financial or legal advice.

• Gamble only if you are an adult and it is lawful for you to do so.
• Set limits before playing and stop when those limits are reached.
• Never chase losses or gamble with money needed for essentials.
• Take a break if gambling is causing stress or affecting daily life.
• Use self-exclusion and other account controls when you need stronger protection.
• Seek help early from an appropriate Australian support service.