Privacy Policy

Information we collect

When you visit or use Greenspin Casino, information may be collected so the website can provide gaming services, maintain your account and meet applicable legal and security requirements. The information handled will depend on how you use the site, the services you request and the choices you make.

The types of information that an online casino site typically handles include information supplied when an account is created, information provided during verification and records created while using the website. Some information is supplied directly by you, while other information is collected automatically from your device or generated through your activity on the site.

• Account details, such as your name, date of birth, contact details, username and other information needed to establish and manage an account.
• Verification information, which may include identity documents, proof of address, information about your source of funds and other material needed for customer checks.
• Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, account balances and related payment details. Full payment information may be handled by an authorised payment service rather than stored directly by the casino site.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, approximate location, language settings and information about how you interact with the website.
• Cookie and similar technology data, including login preferences, session information, security signals, traffic information and settings used to remember your choices.
• Communications and support records, including messages, requests, feedback, verification correspondence and information needed to resolve an account or payment enquiry.

How information is collected

Information may be collected when you register, complete a verification process, make a payment, contact support, use account features or browse the website. Automated tools may also record technical details, login events, cookie preferences and activity that helps protect the service. If you provide information about another person, you should make sure you are permitted to do so and that the person understands how their information may be used.

How we use personal information

Personal information is used for purposes connected with operating an online casino website and supporting players. We aim to collect and use information that is reasonably needed for these purposes. Depending on the circumstances, information may be used to:

• Create, maintain and administer your player account.
• Process deposits, withdrawals, wagers and other account transactions.
• Confirm your identity, age and account details, and complete customer verification checks.
• Detect, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other unlawful or harmful activity.
• Meet legal, regulatory, tax, reporting, record-keeping and responsible gambling obligations that apply to the service.
• Provide customer support, respond to questions and manage complaints, technical issues and account requests.
• Operate, test, secure and improve the website, account systems and related services.
• Understand general website use, maintain performance and develop a clearer and more accessible user experience.
• Send service messages, including account, security, transaction and verification notices.
• Send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where information is used for marketing, you can change your preferences or withdraw your consent. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal, and it does not necessarily stop essential service communications. For example, we may still need to send messages about your account, security, transactions, verification or important changes to the service.

Sharing information

Personal information may be shared only where reasonably necessary for the purposes described in this policy or where sharing is permitted or required. This may include sharing relevant information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support platforms, professional advisers and other service providers that help operate the website.

Service providers are expected to handle information securely and only for appropriate business purposes. Information may also be disclosed where necessary to protect the rights, safety or property of players or the service, to investigate suspected misconduct, or in response to a valid legal request. If information is handled outside Australia, appropriate arrangements may be used to protect it as required by applicable privacy obligations.

Security of information

Reasonable technical, administrative and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved.

No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support if you believe your account has been accessed without permission. We may take steps to verify your identity before discussing account information or completing a privacy request.

Cookies, records and account closure

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They can help the site remember your preferences, keep you signed in during a session, support security, understand website traffic and improve how pages and account features work. Some cookies may be provided by service partners that support analytics, payments, security or other website functions.

You can manage, restrict or delete cookies through your browser settings. You may also be able to receive a warning before cookies are stored. Disabling some cookies may affect login functions, preferences, security checks or other parts of the website, so certain features may not work as intended if cookies are blocked.

Retention of information

Information is kept for as long as it is reasonably needed for the purposes explained in this policy, including account administration, customer support, security, dispute handling and business records. The period will depend on the type of information, why it was collected, whether there is an ongoing account issue and the requirements that apply to the service.

Closing an account does not always mean that all information can be deleted immediately. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to legal, security and operational requirements.

Links and third-party services

The website may contain links to services or websites operated by third parties. Those services may have their own privacy notices and terms. This policy does not control how an independent third party collects or uses information, so you should review the relevant privacy information before providing personal details or using an external service.

Your privacy rights and how to contact us

Subject to applicable requirements and reasonable identity checks, you may have rights in relation to the personal information held about you. These rights can vary depending on the circumstances, the type of information and any legal requirements that apply. We will consider each request and explain if a request cannot be completed in full.

• Access your personal information and request an explanation of how it is being used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your data where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be kept for a period required by law or for legitimate security, dispute or transaction purposes.
• Withdraw consent to marketing and change your communication preferences. You can also use an unsubscribe option included in a marketing message where one is available.
• Ask questions about the handling of your personal information or raise a privacy concern.

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@greenspincasino.click. Please describe your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary payment details or copies of identity documents unless they are specifically requested through an appropriate verification process.

We may need to confirm your identity before providing information, making changes or completing a deletion request. This helps prevent personal information from being disclosed to the wrong person. We aim to respond within a reasonable time and may ask for clarification if a request is broad, unclear or conflicts with a legal record-keeping requirement.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or applicable privacy requirements change. The latest version published on the website will apply from its stated or implied effective date. Players should review this page from time to time to remain informed about how information is handled. If a change is significant, additional notice may be provided where appropriate.